Shipping & Returns
No returns allowed on opened products, HTMA’s or food items. Certain suppliers may consider replacing certain items, depending on reason for return, at their discretion. Please contact our office upon receipt of goods when requesting a refund. We are not responsible for damage during shipping. No shipping cost will be compensated. Products that are pre-approved for return must be returned at customer’s expense within 7 days. Management decision is final.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Bulk orders must be placed by phone.
The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of products sold and supplied by Tranquille Technologies Inc. and our website www.truehealthcanada.ca . By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.
Prices, pictures, descriptions, and content on our website are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our products may not have been taken of the specific product, but some are universal pictures that acts as a reference.
We reserve the right to cancel any orders with return of payment at TTrue Health Canada’s Discretion and without compensation.